CX

  • We are living in the Experience Era
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COMMERCE at a global scale

Geometry has joined VMLY&R to create VMLY&R COMMERCE, a new end-to-end “Creative Commerce Company” combining the talent and scale of two thriving global offerings. VMLY&R COMMERCE operates as a distinct company within the VMLY&R.

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A NEW PODCAST ABOUT CX

On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.

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THE ULTIMATE CX CERTIFICATION

VMLY&R has achieved a first-of-its-kind global industry achievement with 100 team members achieving Forrester’s CX Pro Certification. The vast majority of VMLY&R North America’s CX leaders at director level and above — including key heads of CX strategy, CX design, tech, commerce, and practice leadership — have attained this certification milestone.

CX Quote

THESE ARE EXCITING TIMES FOR OUR INDUSTRY.

Technology is changing our experiences. Those experiences are changing our expectations. And businesses that embrace those expectations are benefiting. Companies that have focused on experience and digital are leading the S&P 500. We are in a time when the experience around the product has become equal to or more important than the product itself.

/CX WORK

CX WORK
  • Laugh tracker wearable device

    Laugh Tracker

    We merged creativity with technology for the Tennessee Department of Tourist...
    We merged creativity with technology for the Tennessee Department of Tourist Development and developed a wearable that scientifically proved kids have fun on vacation in Tennessee, helping influence thousands to visit the state.
  • Neil Armstrong on the moon

    Journey to the Moon

    To celebrate the 50th anniversary of the greatest journey of a Sailor ever, we...
    To celebrate the 50th anniversary of the greatest journey of a Sailor ever, we leveraged the technology of Google Assistant and transformed the Apollo 11 mission into an adventure that highlighted careers in the U.S. Navy.
  • A colorblind man has an emotional reaction after looking through a Colorblind Viewer to see Tennessee’s foliage

    Colorblind Viewer

    With our client parters at the Tennessee Department of Tourist Development, we...
    With our client parters at the Tennessee Department of Tourist Development, we merged technology and creativity to make it possible for colorblind people to experience the wondrous colors of fall in Tennessee. The work was shared by national media, spreading the message that tourism in Tennessee is truly for everyone. It also helped boost hotel revenues in the Volunteer State 9.5% over the previous year.
  • RipCurl

    RipCurl

    Innovating new ways for surfers to connect and share across the consumer journey...
    Innovating new ways for surfers to connect and share across the consumer journey.

/CX NEWS & INSIGHTS

CX NEWS & INSIGHTS
  • VMLY&R COMMERCE logo

    Geometry joins VMLY&R to create leading global commerce business

  • Acquia Engage Awards logo

    ENGAGING WITH A WINNER

  • Keystone Labs logo

    The Keystone Community Corporation Launches Keystone Labs

  • Navigating the Experience Era

    REDEFINING THE EXPERIENCE ERA

  • Forrester logo

    VMLY&R Achieves First-Of-Its-Kind Global Industry Recognition with 100 Certified CX Professionals

  • 4A's CX Council logo

    4A’s and VMLY&R Launch CX Council

  • Tightrope walker balancing

    Mastering the Balancing Act Between BX and CX

  • GartnerVMLY&R

    VMLY&R Named A Leader In Gartner's Magic Quadrant For Global Marketing Agencies